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How do I know who will be the best clinician for me?

At The Glow Centre, all of our clinicians share a passion for helping people find their glow.

We all work with common issues such as anxiety, depression and stress. In addition, each of our clinicians has their own areas of special interest, training and experience.

Our Client Relations Team members are trained to match you with the clinician best suited for you, based on your age, availability, and the specific issues you are struggling with.

If your doctor has recommended that you see a particular clinician who is not available to take new clients, our Client Relations Team will assist in matching you with a clinician who has similar experience in the issue you are needing help with.

To find out who would best suit you, please give us a call. You can also read more about each of our clinicians on our Meet Our Team page and make your choice before you contact us.

Do I need a referral to make an appointment?

You do not require a referral to make an appointment, however, you are unable to claim Medicare rebates for your sessions without a referral. Private health insurance rebates may be available without a referral. Please check with your private health insurance provider before your appointment.

Who can provide a referral?

A General Practitioner (GP), paediatrician or psychiatrist can provide a referral to see our clinicians.  We recommend that you book a long appointment with your doctor so that they may determine that you are eligible for a mental health care plan.

How do Medicare rebates work?

You will be asked to pay on the day of consultation.  You may be eligible for a Medicare rebate, depending on how you were referred (see section ‘What Medicare rebates are available’ below).  A rebate means that a portion of your cost to see a clinician (the amount is set by Medicare) will be paid back to you from Medicare.

Please note, we are not a bulk billing practice.

What Medicare rebates are available?

Clients may be eligible for Medicare rebates on psychology services after obtaining a referral from their GP, psychiatrist or paediatrician.

Clients are eligible for up to 10 Medicare rebates per calendar year for individual sessions, and up to 10 rebates per calendar year for group sessions.  Initially, you will be referred for up to six sessions.  After which you can return to your GP for a Mental Health Review and another 4 sessions may be approved if your GP believes you would benefit from more sessions.

More information can be found here

What issues can be treated under a Medicare referral?

  • Alcohol Use Disorder
  • Anxiety disorders
  • Adjustment Disorder
  • Attention-Deficit Disorder
  • Bereavement disorders
  • Bipolar disorders
  • Conduct Disorder
  • Co-occurring anxiety and depression
  • Depression
  • Drug Use Disorder
  • Eating disorders
  • Obsessive-Compulsive Disorder (OCD)
  • Panic Disorder
  • Phobic disorders
  • Posttraumatic Stress Disorder (PTSD)
  • Psychotic disorders
  • Schizophrenia
  • Sexual disorders
  • Sleep problems.

Can I be bulk billed?

The Glow Centre is a private practice and we do not bulk bill in the practice.  Payment is required at the time of consultation.

Are private health rebates available?

Individuals and families with private health cover may be able to claim rebates for psychology, social work, and dietitian services.

Please consult your private health fund for more details, as yearly limits and eligibility vary with funds and levels of cover.

To claim your sessions at The Glow Centre on your private health, we will provide you with a receipt for payment which you can submit to your health fund.

Do you accept NDIS participants?

We accept NDIS participants who are plan and self managed.

How much will it cost?

Please see our Fees and Rebates page for further information.

Please note that The Glow Centre is a private practice and we do not bulk bill.  Payment is required at the time of consultation.

How long is my appointment?

Sessions are between 50-60 minutes

Our clinicians may dedicate additional time following the initial session for treatment planning (including collaboration with other practitioners/specialists where appropriate).

Do you open after hours?

Selected clinicians have appointments in the late afternoon during the week and on Saturdays, subject to availability.

See our Meet the Team page for each clinician’s days of work.

How soon can I get an appointment?

Each clinician has different wait times, depending on their case load and commitments.  At times, we receive quite a large number of referrals to our practice and often this can create longer than usual wait times.  We operate a waitlist for new clients, which is monitored regularly.  When an appointment becomes available, clients on the waitlist will be contacted with an offer of appointment.

Persons in emergency crisis or at risk to themselves should present to the Emergency Department of their local hospital or consult their medical practitioner.  The Glow Centre does not offer emergency support or crisis counselling.

Do you see children?

We see young people from the age of 13 up.

How often will I need to attend?

Assessment and therapy services are tailored to each individual’s needs. The optimal frequency of sessions will be discussed with you at your initial appointment with your clinician.

How many sessions will I need?

We provide an individualised service to all clients thus the number of therapy sessions will vary according to your needs. This will be discussed with you at your first session with your clinician.

What if I can’t make it to the appointment?

The Glow Centre’s cancellation policy was developed with the awareness that when appointments are booked, the clinician reserves the whole hour especially for you. Therefore the following cancellation policy is in place:

We require 48 hours’ notice to reschedule or cancel a session without incurring any extra fees. This policy is in place to allow us to offer the allocated time to another client who may be on a cancellation or waiting list for an appointment.


  • Less than 48 hours’ notice will incur a $50 FEE
  • Less than 24 hours’ notice or non-attendance will incur FULL SESSION FEE

We understand that sometimes you may be unable to keep an appointment because of sudden illness or an unexpected personal emergency. If this happens to you, please contact us as soon as possible to explain the situation.

A late cancelled appointment or non-attendance is a loss to three people:

  1. the client who is delaying their therapy process,
  2. another client who has been on the waiting list to see the clinician urgently,
  3. the clinician who spent time preparing for the session.

What should I do to prepare for my first session?

Making an initial appointment to see a therapist, whether it’s your first time or your tenth, takes courage, so the first thing to do is give yourself credit for taking this important step. A few more things you can do to prepare for your first session include:

  • Block out time before and after your session. Taking some time to reflect and focus before your session will help you get into a reflective space and get the most out of your session. Big emotions might be evoked during your session, so having time to calm down and recalibrate after your session, before going back to work/school/family life, is also important.
  • Think about what you want to achieve. Perhaps write down your reasons for seeking help. Bring them along to your session.
  • Don’t be afraid to ask questions. Your first session will probably involve your clinician asking lots of questions of you. It is equally important that you ask questions of us, to ensure you feel comfortable and confident going forward.
  • Make sure you complete the intake that will be emailed to you at the time of booking your appointment. Our clinicians like to have a bit of background prior to your first session. Having the intake returned prior to your session also means less time filling paperwork in when you arrive, and more time getting into the issues that have brought you to us.

What is the difference between psychology and psychiatry?

It is common to be confused about the differences between psychiatrists and psychologists. There are many similarities and some differences.  Quite often, clients may see both a psychologist and a psychiatrist as a collaborative approach to improving their mental health.


A psychologist is a professional trained in the science of how people think, feel, behave and learn.   Psychologists work directly with people to help them recover from issues such as depression, anxiety, eating disorders, and other mental health issues.

A Psychologist will have a minimum 4-year university degree, then a further 2 years of education and training to obtain general registration.  Some psychologists choose to complete further training to become endorsed in specific areas of psychology such as clinical psychology.


Psychiatrists have studied first to become a medical doctor. Once they have graduated as a doctor, they can take on more study and training with the aim of becoming a psychiatrist.

When they study psychiatry, they learn to diagnose, treat and prevent mental, emotional and behavioural disorders.  Psychiatrists are able to prescribe medications, which psychologists can’t do. Because of this, psychiatrists tend to look after more people with severe mental illness who need medication.

What do I do if I am experiencing a crisis?

The Glow Centre does not offer emergency support or crisis counselling.

If you are experiencing an emergency or crisis, there are several options:

Always call 000 if it is an emergency

Contact 1300 MH CALL (1300 642255), which is a confidential mental health telephone triage service that provides the first point of contact to public mental health services.  This service is staffed by trained and experienced mental health clinicians who can provide support, information, advice and referral.

Contact your GP or psychiatrist

Other helpful phone numbers to assist:

Beyond Blue 1300 224 636

SANE Australia 1800 187 263

Kids Help Line 1800 55 1800

Suicide Call Back Service 1300 659 467

MensLine 1300 789 978

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