Management and Client Relations Team
Our Client Relations Team pride themselves in providing a professional, thoughtful and welcoming experience to our clients. The team work hard behind the scenes to ensure that the practice not only runs smoothly, but feels calm and comfortable for our clients and staff. We are friendly, caring and understanding, and we look forward to being the first point of contact that you have with The Glow Centre.
Kelly
Practice Manager
"Only when we are brave enough to explore the darkness will we discover the infinite power of our light"
Brené Brown
Kelly is our thoughtful and caring Practice Manager. She is a compassionate, organised and resourceful professional who holds over two decades of experience in administration, management and customer service.
Kelly works closely with our director, Melissa Kent, to ensure all systems, processes and procedures are in place for the optimal running of the practice. She handles new client intakes and supports our amazing clinicians by managing their calendars and workloads, so that they can focus on looking after our wonderful clients.
Kelly is a long-term employee, having joined the team in 2018 and over the years, has supported Melissa and the team with the continued growth of the practice.
Kelly genuinely enjoy the positive impact that the team have on our clients' lives as a result of their therapy journey at The Glow Centre.
When she is not at the practice, Kelly enjoys getting out and about in our beautiful city and spending time with her husband, daughter and friends. She loves animals and has two cats, who are constantly providing comedic value and stories to share with her colleagues. She loves good coffee and is always on the lookout for cool cafes. Kelly also loves travelling, live music, true crime podcasts, and she has a keen interest in interior decorating.
Let's get to know Kelly
Q. What do you like about your job?
A. As cliché as it may sound, I enjoy being part of our client’s therapy journey. It takes courage to reach out for mental health assistance and I really respect that. That’s why I strive to make the client experience a positive and meaningful one, right from the first enquiry phone call or email. I also feel really lucky to be part of a team of genuinely wonderful people, all of whom are here because they want to be and they want to see their clients make meaningful change in their lives. And we all enjoy each other’s company and sharing a laugh.
Q. How long have you worked at The Glow Centre?
A. I joined the team in 2018, back when we were known as Melissa Kent Psychology. I’ll be celebrating my 6 year work anniversary in November!
Q. Do you use psychology strategies in your everyday life?
A. Yep! I’m big on mindfulness. My go-to when I’m feeling anxious is to practice mindful breathing or do a body scan. It makes me feel more calm and clears my mind.
Q. Favourite food?
A. I can never commit to a favourite anything (ask anyone at the practice about my indecisiveness!). But I do love pizza, sushi and chocolate.
Q. Do you have any pets?
A. I have two cats, the softest ginger boy named Reggie, and a rescue grey bundle of fluff named Alfie. They provide loads of comedy value with their antics and I wouldn’t have it any other way. I’m currently trying to convince my family that we should get a third cat…
Q. What do you like to do in your spare time?
A. I love plants and enjoy wandering around nurseries. I also like op shopping + antiquing with my teenage daughter, checking out different cafes, and listening to live music.
Liv
Receptionist
"What we think to be our greatest weakness can sometimes be our biggest strength"
Sarah J Maas
With customer service experience and an enthusiasm for helping others, Liv enjoys using her skills to assist our clients and make them feel welcome.
Liv is passionate about mental health and values the impact that psychological support can have on overall quality of life. Liv is currently studying psychology at university.
She loves the warm and homey environment of The Glow Centre and our team, and being able to provide a safe space for clients to enter.
Outside of work and study, Liv enjoys going out to music gigs, finding new specialty coffee shops, adventuring up mountains and spending time with her rescue cats.
Let's get to know Liv
Q. What do you like about your job?
A. I love the variety of people I get to meet on a daily basis. This job has also been a great introduction for me to see the ins and outs of a private psychology practice, and what I have to look forward to in the future. I also love our close-knit team, work rarely feels like work!
Q. You're currently studying psychology at uni, what drew you to this field?
A. I’m about to finish my bachelor’s degree in behavioural sciences with a minor in criminology. I’ve always wanted a career where I could feel like I was making a difference through helping people. I’ve also always been intrigued by human behaviour. I first studied psychology in high school and immediately knew it was for me. My current interests are in neuropsychology and forensic psychology.
Q. Do you use psychology strategies in your everyday life?
A. Absolutely! If I feel overwhelmed, I like to use ACT techniques of mindfulness. When I need something more, I like to use DBT TIPP skills, particularly temperature. I love using my ice globes on my face!
Q. Favourite food?
A. Pizza! Most of my life we’ve done weekly homemade pizza nights.
Q. Do you have any pets?
A. I have two rescue cats that I adopted in 2023. Misty is my slinky black girl who demands piggyback rides every night. Asha is my gorgeous grey tabby who loves his personal space.
Q. What do you like to do in your spare time?
A. I’m a collector of many hobbies (I start things and never finish). But recently, I’ve gotten back into reading - all things fantasy! I have a growing library of special edition books. Outside of this, you’ll find me at specialty coffee shops or at a Pilates studio.
Shane
Operations Manager (offsite)
You likely won't see Shane around the practice, but he is working hard behind the scenes as our Operations Manager. Shane holds a Master of Business Administration and a Bachelor of Business.
Shane has extensive experience in marketing and project management, in both the private and retail sectors. He is involved in strategic decision making and planning at The Glow Centre, working closely with our director, Melissa and practice manager, Kelly.
Shane loves that we strive to look after our clients and he strongly believes that if you have the chance to make people happy, then just do it. We know that sometimes people struggle silently, and your kindness may just make their day a bit better.
Shane enjoys spending his spare time making memories with his wife and kids, as well as competing in as many triathlons and Ironman competitions as he can, and drinking good coffee.